WHEN WILL I RECEIVE MY ORDER?
Orders are shipped from our domestic and international warehouses. We strive to deliver your order as quickly as possible. Estimated delivery time within the US is 3-7 days.
WHAT IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All orders are shipped with insurance. If your order encounters issues such as customs delays, returns, or loss, we apologize for the inconvenience. We will send a replacement package with expedited shipping and full tracking if possible. Please refer to our refund and return policy for details on how these situations are handled.
WILL I BE CHARGED FOR CUSTOMS?
Prices on our site are listed in USD and do not include taxes or duties. You may be responsible for import taxes, duties, and related customs fees upon delivery, which are determined by your local customs office. These charges are your responsibility and are not covered by us. We are not liable for delays caused by customs. For more information, contact your local customs office.
WILL I BE CHARGED TAXES?
For orders within the USA, we are registered with several states based on economic nexus. Our system automatically calculates and charges the applicable state tax during checkout.
For any questions, please contact us at:
Email: info@clubtokyo.com