When will my order ship?
Our team needs 1-2 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.
What is TOKYOCLUB’s return policy?
We offer a 21-day return policy. If you're not completely satisfied with your purchase, you can return it within 21 days for a refund or exchange.
Do you offer free shipping?
Do you offer free shipping?
Yes, we provide free shipping on all orders.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor its progress
How do I contact customer service?
You can reach our customer service team via email at yourstoreemail@example.com or through our contact form on the website.
How do I sign up for your newsletter?
You can sign up for our newsletter by entering your email address in the subscription box on our website.
My item arrived damaged. What should I do?
We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.
What should I do if I receive a damaged or incorrect item?
Please contact our customer service team immediately with your order number and a photo of the damaged or incorrect item. We will assist you with a replacement or refund.